Managed Data Services and Managed Data Operations Explained
How managed data services work: service scope, SLIs, SLOs and SLAs, shared responsibility, supplier and security governance, transition, and performance review.
Frequently asked questions
What is the difference between managed data services and managed data operations?
Managed data services is the broader term for a provider operating a defined data estate. Managed data operations usually refers to the run activities within it: monitoring, incident response, routine changes, and housekeeping.
What is the difference between an SLO and an SLA?
An SLO is the target for a measured indicator. An SLA is the contractual commitment built on objectives, including what happens when they are missed.
What stays our responsibility in a managed service?
Typically source system availability, business definitions, access approvals, prioritization, and timely decisions. Change management and post-incident review are usually shared.
Should we stabilize pipelines before handing them to a managed service?
Yes. Transferring an unstable or undocumented estate tends to produce disputes and firefighting. Stabilize and document first, then transition in stages.